Cat Trees & Condos

30-Day Return Window

Return items within 30 days of delivery for a full refund

Item Condition

Items must be unused, in original packaging, and in resalable condition

Refund Process

Refunds processed within 5-7 business days after we receive your return

Easy Exchanges

Exchange for a different size, color, or product at no extra cost

How to Request a Refund

Contact our support team

Email us or use our contact form with your order number and reason for return

Receive return authorization

We'll send you a return authorization number and shipping instructions within 24 hours

Pack and ship your return

Securely package the item with all original materials and ship to our returns center

We inspect your return

Once received, we'll inspect the item to ensure it meets our return policy requirements

Receive your refund

Your refund will be processed to your original payment method within 5-7 business days

Frequently Asked Questions

What if my pet has already used the toy?

For hygiene reasons, we cannot accept returns of toys that have been used by pets. However, if the product is defective, please contact us for a replacement.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Can I exchange an item instead of getting a refund?

Yes! We're happy to exchange items for a different size, color, or product. Just let us know your preference when you contact our support team.

What items are non-refundable?

Sale items, personalized products, and opened food or treats cannot be returned for hygiene and safety reasons.

How long does it take to receive my refund?

Once we receive and inspect your return, refunds are processed within 5-7 business days. Please allow an additional 3-5 days for the refund to appear in your account.

What if I received a damaged or defective item?

We apologize for any inconvenience! Please contact us immediately with photos of the damage, and we'll send a replacement or issue a full refund including return shipping costs.